Mastering the inflation paradox in the packaging industry
How insurers can significantly increase program success and unlock the full value of strategic transformations.
Successfully executing large-scale transformation programs remains one of the biggest challenges for insurance companies. Despite investments of tens or even hundreds of millions, only a minority of programs deliver their intended business value, stay within budget, and finish on time. This whitepaper examines why insurers struggle more than many other industries and identifies the structural factors behind unsuccessful programs
Based on research conducted jointly by TTE Strategy and trueLedger, the paper introduces six recurring root causes of program failure and presents a practical framework for improving execution. From defining a clear program scope to modern governance and smarter collaboration with external providers, it shows how insurers can significantly increase delivery success while maximizing the return on transformation investments.
1. Align on a precise program scope
Ensure every stakeholder shares the same understanding of the program’s objectives, expected outcomes, and business value before execution begins.
2. Design for the future - not the status quo
Learn how to avoid rebuilding legacy processes by combining business expertise with modern technologies and innovation-driven design principles.
3. Build a holistic target architecture
Discover why an end-to-end architecture and roadmap are essential to prevent costly gaps, duplicate functionality, and last-minute redesigns.
4. Create accountability across the entire ecosystem
See how aligning incentives for internal teams and external partners improves ownership, collaboration, and overall program success.
5. Modernize program governance
Understand how automated PMO capabilities, proactive risk management, and greater transparency enable better decisions throughout the transformation lifecycle.
“Successful transformation is rarely limited by technology. It succeeds or fails through clarity of scope, disciplined execution, and leadership accountability.”
Niklaus Wildberger, Managing Director