As a digital transformation agency experienced significant growth and upscaling, they faced the challenge of managing increasingly complex projects and client relationships. Seeking to optimize their project management processes and improve interactions with clients, they turned to us for help. We developed a set of standardized procedures that streamlined their workflow, enabling them to stay ahead of the competition and deliver exceptional results for their clients.
Industry: Professional services
Company size: 200
Project duration: 3 months
To enhance project processes and foster a customer-centric project approach, we began by conducting a thorough analysis of the current processes and pain points. We also benchmarked best practices against our findings to create a comprehensive framework optimizing the project management focused on both internal and external stakeholders.
Phase 1: ANALYSIS OF CURRENT WORK PROCESS
In this phase, we analyzed key steps, tasks, and activities currently being performed, as well as the resources and tools used. We identified bottlenecks and inefficiencies and recognized areas where improvements could be made.
Phase 2: DESIGN NEW WORK PROCESS
We reviewed existing best practices and benchmarked them against pre-defined criteria to design a new project framework that addressed the identified issues and inefficiencies. We integrated the best practices to create the best fitting solution for our client.
Phase 3: REVIEW AND ROLLOUT NEW WORKPROCESS
The new process was tested, refined, and adjusted before implementation. Internal procedures were also synchronized, and training and support materials were prepared to ensure effective use.
The new project management process developed created a consistent structure for managing and executing projects. It helped the client to ensure that all team members were working towards the same goals and using the same processes and tools within their project work. The new standard process also encourages regular communication and collaboration between the project teams and their clients, ensuring the projects stay on track and any issues are addressed promptly. Overall, the optimization of project management processes helped our client to stay ahead of the competition and deliver exceptional results for their customers.
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