Based on a stringent business case logic, we selected processes with potential for automation and digitalization, resulting in a cost reduction of 20%.
TTE was asked to digitalize the administrative processes using robotic automation to increase efficiency.
Size of the prize: Together with key senior stakeholders, we defined the overall target and the approach – combining digitalization technologies such as RPA, process mining and workflow automation with process reengineering.
Bottom-up potential: In one-to-ones with key stakeholders from different departments and seniority levels of the bank, we gathered use cases as well as the key inputs for a business case calculation. Using a triage methodology, we only investigated cases with significant potential.
Substantiation and decision: To prepare C-level decision making, we aggregated use cases by technology and department and built a sensible proposal for implementation.
Implementation: After the green light for the prioritized initiatives, we drove the implementation together with an IT partner.
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